16 MAY 2022 · We recently had the privilege of interviewing Leela Galvez for the Employment Services Show Podcast. Leela is an employment services and recruitment expert, and humanitarian worker who has had the opportunity to work both nationally and overseas. Empowering others has always been her goal through active listening and working with vulnerable customers to meet their goals. Her experience centres around working with customers identified as Aboriginal Australian Peoples, disadvantaged youths, people with Disabilities and culturally and linguistically diverse clients. She has transitioned in the employment services sector from a long term unemployed job seeker herself to a Customer Service Officer in Western Australia, a Partnership Manager in Victoria and now a Business Manager in the Northern Territory and other roles within these. Some of the topics we covered on the full podcast:   1. Her journey from job seeker on centrelink, to a manager in employment services.   2. Her top 3 tips for those on the frontline transitioning into a management role in employment services. 3. Her top 3 – 4 reverse marketing tips for an employment consultant. 4. A touching story about a jobseeker who was released from prison whose life she saw turn around because of the support that she gave him. 5. Her humanitarian work while living in Ghana and how that experience taught her to be the leader that she is today. Leela is currently working for an employment provider whose job active contract is coming to an end within her region. If you would like to connect with Leela for any work opportunities, then you can find her on LinkedIn here: https://www.linkedin.com/in/leela-galvez-45b06024/ Find out more about our Reverse Marketing Master Class coming up here: https://www.employmentservicestraining.com/event-details/reverse-marketing-master-class

1 FEB 2022 · I recently had the honour of interviewing Phil Pollard on The Employment Services Show Podcast. Phil has been in Personal development, training, and coaching as well as employment services combined for over a decade. Phil grew up in Frankston in Victoria, and started off his career driving trucks and worked within the sales area of the interstate and international transport industry for most of his life. He was on the verge of a second divorce, and being broke for a third time when he stopped playing the blame game, and discovered a complete new view of life. He then took action and learned about human behaviour as much as he could, starting with his own business, then training and coaching others to have an extraordinary life without limits. Everyone from job seekers to employment consultants. With well over a decade of training and coaching experience, Phil has an insightful understanding and a sincere interest in human nature. Phil is a commanding Relationship and Mindset coach, who knows what it takes to make people excel and achieve their goals in every area of life. Some of the topics we covered on the full podcast: 1.Mindset and Emotional Intelligence. How important are then when it comes to being an employment consultant, and why. 2.His top 3 tips for employment consultants who are losing confidence when it comes to reverse marketing? 3.A story about a jobseeker whose life he saw turn around because of the support of employment service. 4.His top 3 tips for a jobseeker who is losing confidence in their job search. 5.The most important thing that he learned in his career. 6.A book that has changed his life. Connect with Phil Pollard on LinkedIn: https://www.linkedin.com/in/philpollard/ Find out more about our Effective Reverse Marketing & Sales Program: https://www.employmentservicestraining.com/reverse-marketing-online-program

9 MAR 2021 · We recently had the honour of interviewing Amy Dyer (very recently married) as those in the industry may still know her as Amy Keirnan. Amy has been in employment services now for 11 years. She currently lives in Armidale NSW but spent most of her life in the rural Queensland town of Warwick and went to university in Toowoomba where she completed a Bachelor of Business. Amy is currently the Regional Employment Services Manager for DES and jobactive contracts at BEST Employment. Some of the topics that we covered on the full podcast episode: 1. A story about a particular job seeker with a disability and the process Amy’s team went through to help them gain employment and the difference it made in their life. 2. What makes a great employment consultant. Top 3 skills and qualities that they need to have do well in the role. 3. Advice Amy has for those who need to do reverse marketing in smaller towns. 4. Change management and what is takes to manage change well. 5. What it takes to lead a high-performing employment services team. 6. How Amy got into employment services. Connect with Amy Dyer on LinkedIn: https://www.linkedin.com/in/amy-dyer-3061756a/ Find out more about BEST Employment: https://www.best.com.au/ Find out more about our Effective Reverse Marketing & Sales Program: https://www.employmentservicestraining.com/reverse-marketing-online-program

27 JAN 2021 · We recently had the honour of interviewing Angela Dion on the Employment Services Show podcast. Angela is the head of transition to work at MTC Australia and is passionate about making a difference in the lives of others. She values people being nurtured to fulfill their potential. Angela has worked in the employment services industry since 1995. She initially commenced as a contract trainer where she was delivering employment and soft skills training across Sydney to people that were unemployed. Then moved into case management, followed by roles as business centre manager in the Job Network contract. With an interest in assisting people with disabilities, Angela worked in disability employment with Afford Employment, growing the business from a caseload of under 300 hundred across 3 ESAs to winning additional business and expanding to 5 full and 10 outreach sites across five ESAs Her why is to make a difference to the customers that she serves and to empower and support her staff to do the same. Some of the topics that we covered on the full podcast: 1. Her why and what keeps her inspired. 2. How she has seen the industry change and evolve from the mid-90s. 3. Her experience with focusing on her staff’s personal development and sending them to events like Tony Robbins’s ‘Unleash the Power Within.’ 4. The skills that an individual needs to work in this industry as an employment consultant. 5. How she gets the best out of her team and her leadership style. 6. Youth employment and what it’s all about. Connect with Angela Dion on LinkedIn: https://www.linkedin.com/in/angela-dion-b8364b10/ Find out more about MTC Australia: https://www.atworkaustralia.com.au/ Find out more about our Effective Reverse Marketing & Sales Program: https://www.employmentservicestraining.com/reverse-marketing-online-program

11 NOV 2020 · I recently had the pleasure of interviewing Nicole Stock who is the Regional Manager of Monash/Peninsula Victoria region for atWork Australia. In just 2.5 years, Nicole impressively worked her way up from Job coach to now regional manager. Some of her previous achievements are, Mornington Peninsula Businesswoman of Year and hiring and developing a successful team of over 300 people for the Peninsula Hot Springs. With over 25 years of experience in leadership and business development, through assorted Senior Management roles, Nicole is dedicated to leading strong teams and achieving success in business. Nicole has a passion for DES and thrives to make a difference in the client’s lives. I highly recommend listening to this full episode as Nicole has shares in-depth knowledge and experience. Some of the topics we covered on the full podcast: 1. What it takes to lead a high performing team. 2. How Nicole would describe Disability Employment Services (DES) to someone who may not know what it is. 3. How she was able to advance in her career and go from job coach to regional manager in just 2.5 years. 4. What it takes to be a great employment consultant and to thrive in the role. 5. Nicole’s message for employers who may be reluctant to hire someone with a disability. 6. What drives her to work in DES and do her best. Connect with Nicole Stock on LinkedIn: https://www.linkedin.com/in/nicole-stock-2492b880/ Find out more about atWork Australia: https://www.atworkaustralia.com.au/ Find out more about our Effective Reverse Marketing & Sales Program: https://www.employmentservicestraining.com/reverse-marketing-online-program

8 SEP 2020 · In July I had the honour of having Ron Maxwell as a guest on The Employment Services Show podcast. Ron is the CEO of VERTO and a highly accomplished senior executive leader with more than 20 years’ experience in the commercial sector. He drives strong organisational performance, particularly in the not-for-profit sector, where he has held a number of senior-level management positions. Since 2014, Ron has led VERTO as Chief Executive Officer (CEO). It’s been a period of significant change and growth, with VERTO now in a strong position both financially and in terms of structure. Under Ron’s leadership, VERTO has expanded to 40 locations across NSW, the ACT, and Victoria. Some of the topics that we covered on the full podcast: 1. Should we always agree with the CEO? 2. The future of work and where he sees the future of employment heading and how can people in the workforce prepare for this new world. 3. What it takes to be successful as an employment consultant. 4. What advice he would give to a senior leader who is going into an underperforming employment services territory to turn things around. 5. What message he would give to individuals who argue against diversity. 6. How mature aged apprenticeships work. 7. What it takes to become a CEO. What career path someone needs to follow. Connect with Ron Maxwell on LinkedIn: https://www.linkedin.com/in/maxwellron/ Find out more about VERTO: https://www.verto.org.au/ Find out more about our Effective Reverse Marketing & Sales Program: https://www.employmentservicestraining.com/reverse-marketing-online-program

25 AUG 2020 · This week, I would love to introduce you to my special podcast guest Ashley Cairns. Ashley is the Regional Manager of Multiple Solutions, located in Adelaide, Australia. Ashley has the proven ability to achieve five-star performance ratings and consistently achieves yearly revenue budgets. She’s a diverse and experienced business manager within the disability employment services sector with an interest in building the most effective team and workplace culture through professional, supportive, and direct leadership. Some of the topics that we covered on the full podcast: 1. What it takes to build a 5-star site. 2. Do’s and don’ts in creating an excellent workplace culture? 3.The advice that she would give to a team member who has the fear of Reverse Marketing or may not know how to go on about it. 4. How do we educate employers about hiring those with disabilities. 5.The advice she would give to her less-experienced self. Connect with Ashley Cairns on LinkedIn: https://www.linkedin.com/in/ashley-cairns-791235183/ Find out more about Multiple Solutions: http://multiplesolutions.com.au/ Finf out more about our Reverse Marketing & Sales Program here: https://www.employmentservicestraining.com/reverse-marketing-online-program

14 JUL 2020 · Dean Lloyd is the perfect example of someone who can turn their life around if given the chance. After having served a prison sentence, he now helps men who have been released from prison turn their life around that through consulting, employment, preparation, and getting them connected to the community. Dean has lived and worked amongst the most privileged and most discriminated in our society. From the heights of property and prestige to the depth of hell battling substance abuse. He's evidence that when supported appropriately people are able to change. I’m excited to interview Dean on my podcast as he knows what is needed to help someone with a prison record into sustainable employment. Dean is currently the founder of Lloyd Criminal Consulting Co and is on a journey to provide Just & equitable access to Systemic change. Collaboratively building and designing a new framework, for Significant Social Impact. He was kind enough to share his wealth of knowledge which I have no doubt will be useful for many people who help ex-offenders into work, as well as any person listening with a prison record. Some of the topics we covered on the full podcast: 1. Dean’s story and how he ended up in prison. 2. How he was able to find success after his release. 3. Type of resilience, skills, and attributes people in prison build. 4.what advice he gives to an employment consultant who has someone on their caseload with a prison record. 5. Does he believe that people who are addicts should end up in the prison system? 6. Why the most difficult day for people in prison is the day that they get released. 7. His top 3 tips that he would give to somebody that has been released? Or somebody with a prison record that is struggling to find a job. 8.What industries usually hire people with prison records. 9. Why hiring someone with a prison record is better and safer for society. You can connect with him on his LinkedIn: https://www.linkedin.com/in/dean-m-lloyd-criminalconsultant/ You can find out more about Lloyd Criminal Consulting Co: https://lloydconsulting.co/ Find out more about Employment Services Training: https://www.employmentservicestraining.com/

6 JUL 2020 · I first met Chad Hookey about 3 years ago and I never forgot what a great leader he was then and still is until now. The type of leader who goes above and beyond to coach his team and make them feel valued. So I was excited when he finally said yes to appearing as a guest on my podcast. He’s currently the Community Development Leader at Ability Options and has over 20 years experience in senior management, working in a combination of retail, employment and NDIS services. Just to list a few of his many achievements in Employment Services; The region he managed was successful in gaining reallocated business share from underperforming competitors as they were the highest performing sites in the region. He also had control of the budget and P&L’s for 5 offices across Western Sydney, equating to around $1million in revenue. As well as managing contracts with over 2,000 participants and 50 staff. This is a must-listen to episode as Chad’s insights and advice are valuable for both leaders and frontline staff in employment services Some of the topics we covered on the full podcast: 1. His strategy for getting the best out of his team in regards to performance. 2.Do’s and don’ts when it comes to creating an excellent work place culture. 3. Advice he gives to staff members who are afraid to Reverse Market. 4. Key lessons from completing the world renounced Dale Carnegie leadership training. 5.Advice he would have given himself at the start of his career. 6. What motivates him for excellence You can connect with him on his LinkedIn: https://www.linkedin.com/in/chad-hookey/ You can find out more about Ability Options: https://abilityoptions.org.au/ Find out more about Employment Services Training: https://www.employmentservicestraining.com/

2 JUN 2020 · With over 15 years’ experience in employment services, Stephen Sofos is one of the most mission-driven employment services practitioners I have ever met. He not only gets what it takes to build employer relationships and carve job opportunities, he’s also an incredible jobseeker motivator. And this is what makes him one of the most successful reverse marketers in the industry. Also, he has one of my favourite LinkedIn Employment practitioner profile summaries. I’m going to copy and paste it here. “WHY I do what I do - I believe everyone that wants to work, has the right to work. WHAT I do - I engage with organisations and advocate for candidates who have a disability. HOW I do it - I network, talk to organisations about staffing needs and come up with solutions.” Now he blew me away on this podcast. I say stop everything right now and hit tthe play button to listen to the full podcast. Some of the topics we covered on the full podcast: 1. Advice to jobseekers who have lost their jobs due to COVID19 2. Advice to employment practitioners struggling to place people into suitable roles or sustain jobs at the moment. 3. How sales skills and knowledge have helped Stephen in his role in Employment Services. 4. When it comes to hiring people with disabilities, what some misconceptions are, and how he challenges those misconceptions with employers. 5. His top tips to when it comes to job carving for someone with a disability. You can find Stephen Sofos on LinkedIn: https://www.linkedin.com/in/stevesofos/ You can find out more about the virtual employment consultant portal he created: http://www.jobseekersonline.com.au Find out more about what we do at: https://www.employmentservicestraining.com/