23 APR 2024 · In this interview, we sit down with Antti Jokela, the Aftersales Director for Nissan Nordic Europe, to delve into Nissan's pioneering journey of converting internal combustion engines to electric vehicles (EVs). With a primary focus on countries like Norway, Sweden, and Finland, where Nissan now predominantly sells electric vehicles, we explore the learnings and outcomes from this transition and discuss the impact on Nissan's business and dealer network. Antti Jokela sheds light on Nissan's vision and strategy for electric mobility in the Nordic region. He discusses the driving factors behind Nissan's decision to convert internal combustion engines to electric vehicles and the long-term goals the company aimed to achieve through this transition. Antti shares valuable insights into the significant learnings that Nissan Nordic Europe gained during the process of converting to electric vehicles. He discusses the challenges encountered at various stages, such as infrastructure development, customer perception, and range anxiety, and how Nissan addressed them to make electric vehicles a viable and attractive option for customers in the region. Antti explains the outcomes and impacts Nissan Nordic Europe experienced as a result of the transition to electric vehicles. He delves into the changes in customer demand, dealer network adaptation, and how Nissan's business model has evolved to align with the requirements of an electric-only fleet. Additionally, he discusses the measures taken to support dealers in providing efficient aftersales service and maintenance for electric vehicles. Antti highlights the advantages and benefits that Nissan Nordic Europe has gained through its leadership in electric vehicles. He discusses the positive impact on brand reputation, customer loyalty, and market share, as well as the environmental benefits achieved through reduced carbon emissions. Through this interview with Antti, we gain a deeper understanding of Nissan's remarkable journey in transitioning to electric vehicles in the Nordic region. We explore the learnings, challenges, outcomes, and impacts on both the business and dealers, as well as Nissan's ongoing commitment to shaping the future of sustainable mobility in the Nordic market. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

14 APR 2024 · Getting everyone on the same page is crucial for automotive brands. OEMs have a broad vision for the brand while dealers aim to maximize sales and service at the local level. Misalignment between these goals can create friction and lost opportunities. This is where field teams play a vital role as the liaison between OEMs and dealers. But juggling the priorities of both sides is easier said than done. Repetitive admin tasks like scheduling and reporting drain time that could be better spent strategizing and collaborating. That’s why forward-thinking brands turn to solutions like UON Global’s field team management software. As Kim Walker explains, automation takes care of time-consuming tasks so reps can focus on high-impact work. With mobile access, reps easily update accounts on-the-go. Automated reminders ensure critical action items aren’t overlooked. And centralized data offers transparency so dealers can track rep activities and progress. These capabilities boost accountability while simplifying oversight for managers. The result? Field teams operate at peak efficiency with improved collaboration between OEMs and dealers. Reps spend less time on busywork and more time addressing strategic priorities. Dealers get the support they need with full visibility into rep activities. It’s a win-win that sets field teams up for success. Looking to align your OEM and dealers while optimizing field team performance? UON Global’s software streamlines operations for maximum impact. Be sure to subscribe to learn more about driving results for your automotive brand. With the right technology, your field team can take performance to the next level.

7 APR 2024 · Traditionally in automotive you have a dealer on one side and the OEM or manufacturer on the other often with very different objectives. The Field staff sit in the middle and are a link between the two. We speak to Kim Walker from UON Global on the challenges this poses and why it is so important to provide the field team with the right tools so they can spend time focused on providing value to dealers rather than spending time on administrative chores. If you're managing a sales or high performance field team, then you know that sales and high performance field team management is essential for success. In this episode, we're going to talk about some of the best practices for sales and high performance field team management, and how to implement them into your business. We'll discuss strategies for setting clear goals, optimizing workflows, and tracking metrics to drive results. We'll also talk about the importance of communication, collaboration, and coaching to empower your team. Overcoming obstacles like conflict, disengagement, and turnover will also be addressed. Tune in to learn tangible tactics to build an efficient, productive sales and field team. Whether you're looking to maximize productivity, boost revenue, or enhance team culture, this episode shares actionable advice to improve management. With the right field team management approach, you can exceed targets and take your business to the next level.

31 MAR 2024 · IfManaging field teams in the automotive industry can be challenging. With experienced dealers who know their business inside-out, field staff must bring real value through data and insights. This is where UON Global’s software comes in. By automating repetitive tasks like scheduling and reporting, the software enables field managers to focus on high-impact responsibilities. According to Kim Walker from UON Global, this not only improves efficiency but also collaboration between OEMs and dealers. In this video, we’ll explore how UON Global’s software helps optimize field team operations. With mobile access, reps can easily update accounts on-the-go. Automated reminders ensure critical action items aren’t missed. And centralized data offers transparency for dealers to track rep activities and progress. As Kim explains, these capabilities create accountability while simplifying management. The bottom line is that the right technology can transform field team excellence. UON Global’s software streamlines operations so managers can devote more time to strategic priorities. With improved efficiency, transparency, and collaboration, field teams are set up for success. Ready to take your field team to the next level? Be sure to subscribe and learn how UON Global drives results for the automotive industry.

24 MAR 2024 · The Rise of the Agency Model in Automotive. Welcome viewers! In this episode, we explore the unveiling of the agency model in the automotive industry. The automotive sales landscape is changing as automakers consider new retail approaches beyond the traditional franchise model. We are privileged to have Clive Prevost, an automotive executive with vast experience rolling out the agency model internationally. The franchise model, where automakers grant independent dealers the right to sell vehicles in a specific area, has long dominated car sales. Dealers buy inventory, then market, sell and service vehicles locally. In contrast, the agency model has automakers owning and operating retail locations tailored to their brand. They gain more control over inventory, pricing, customer experience and brand image. The agency model signals a major shift. Tesla’s success with company-owned stores shows its potential. As consumers change, more automakers are eyeing the agency model to improve the customer experience and stay competitive. Clive shares best practices for implementing agency stores and their impact. For automakers, the agency model allows greater control and brand consistency. For dealers, it may mean fewer opportunities but potential to become brand “agents.” For customers, it can mean an enhanced experience. The agency model holds promise for unlocking automotive success. We explore its implications for the future of car sales. Whether an automaker, dealer or industry stakeholder, this discussion of franchise vs agency models is critical. The automotive industry is transforming. The agency model signifies an exciting new chapter, focused on brand and customer. Join us as we navigate this journey into the future of automotive retail. The rise of the agency model means a new open road ahead!

19 MAR 2024 · In this insightful video, we delve into the reasons behind the exit of automotive manufacturing industry from Australia and the significance of having a vibrant automotive manufacturing industry. The video highlights the strategic importance of having a robust manufacturing base that can potentially pivot to manufacturing other products during times of conflict. The manufacturing base provides an avenue for skill development and for investment in other areas of manufacturing. With a strong automotive manufacturing industry, collaboration between universities and research institutes can be fostered as it encourages innovation and progress. Additionally, a strong automotive manufacturing industry contributes significantly to the tax base, which has a knock-on effect on investments in other sectors of the economy. The video touches on why the automotive manufacturing industry left Australia, citing reasons such as the high cost of doing business, the small domestic market, and the lack of government subsidies. It also highlights the significance of having an automotive manufacturing industry, not just for the benefits mentioned above, but also for the creation of jobs and the associated economic benefits that come with it. Overall, the video underlines the vital role played by an automotive manufacturing industry in terms of creating jobs, developing skills, encouraging investment, and building the tax base. Further, it highlights the critical need for governments and businesses to work collaboratively to create policies that encourage growth in the industry, thereby boosting Australia's economy and supporting its strategic interests. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

17 MAR 2024 · Introducing our latest video, where we delve into the evolving dynamics between automotive manufacturers and dealerships. Traditionally, the relationship between these two parties operated on a power balance, with the manufacturer overseeing a diverse network of dealers with varying expertise. However, the landscape has shifted with the emergence of large dealer groups, demanding a more equitable partnership. To address this changing dynamic, manufacturers must adopt a professional approach, leveraging robust tools, efficient processes, and transparent communication for all stakeholders. Gone are the days of ad hoc processes; the relationship now requires an adult-to-adult interaction. In this insightful video, we sit down with Andreas Walker, CEO of UON Global, to shed light on how their innovative automotive franchise management software is revolutionizing field team management. By automating common field team tasks such as scheduling, reporting, and communications, UON Global's software empowers managers to focus on high-impact responsibilities like coaching, training, and strategic planning. Andreas highlights the profound impact this software has on both field team efficiency and collaboration between original equipment manufacturers (OEMs) and dealerships. With features like mobile access, automated reminders, and centralized data, UON Global's software ensures transparency and accountability within field teams. Dealers gain valuable insight into representative activities and progress, while representatives stay on top of critical action items. In essence, Andreas stresses that the right technology can simplify and enhance field team management. With UON Global's automotive franchise software, managers can optimize their field teams for success. If you're ready to transform your field operations, be sure to subscribe and stay tuned to learn more about how cutting-edge technology can drive field team excellence. Join us on this journey towards a more efficient and collaborative automotive ecosystem. Subscribe now and unlock the potential of your field team with UON Global's ground breaking software.

12 MAR 2024 · Buying a good used car from a dealer can offer several opportunities and benefits. Here are some key points to consider: Demonstrator Models: Dealerships often have demonstrator vehicles that have been used for test drives or display purposes. These cars are typically relatively new, have low mileage, and may come with additional features or warranties. Purchasing a demonstrator model can provide value as you can get a nearly new car at a discounted price compared to buying brand new. Used Cars: Dealerships also have a wide selection of used cars that have been previously owned by individuals or leased vehicles. These vehicles vary in age, mileage, and condition. Dealerships usually inspect and service these cars before selling them, providing some assurance of quality. New Car Demonstrators: New car demonstrators are models used by sales staff or for test drives. These vehicles are typically very low in mileage and may still carry the balance of the manufacturer's warranty. Buying a new car demonstrator can offer cost savings compared to a brand new car while still enjoying the benefits of a new vehicle. Courtesy Cars: Some dealerships offer courtesy cars to their customers while their cars are being serviced. These cars are generally well-maintained and low in mileage. Purchasing a courtesy car can provide value as they are often sold at a discounted price compared to similar used cars. Company Cars: Company cars, which are used by the OEM management employees for business purposes, are often well-maintained and regularly serviced. These cars are typically sold by the company or fleet department at a competitive price, offering good value for buyers. Rental Company Returns: Rental car companies frequently rotate their fleet, which means you can find low-mileage vehicles that have been well-maintained. These cars are usually sold by rental companies at competitive prices, making them attractive options for buyers. Government and Non-profit Vehicle Returns: Government and non-profit organizations often sell their fleet vehicles after a certain period. These cars are generally well-maintained and possibly come with a documented service history. Buying from these sources can provide value as they typically offer competitive prices. Leasing Company Returns: When lease terms end, leasing companies sell off their leased vehicles. These cars often come with comprehensive service history and may still have warranties remaining. Buying vehicles from a leasing company can provide access to well-maintained vehicles at competitive prices. Trade-ins from Private Buyers: Dealerships also accept trade-ins from private buyers, typically when the buyers are upgrading or changing their vehicles. These trade-ins are often older, but they offer a range of options for buyers at different price points. When buying a used car from a dealership, it is still important to conduct a thorough inspection, request vehicle history reports, and take a test drive to ensure the car meets your requirements and is in good condition. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

8 MAR 2024 · In this episode, we discuss the important topic of electric vehicle fires and the implications these incidents can have. When comparing EV fires to those in internal combustion engine vehicles, the numbers reveal that EV fires occur at a rate of just 0.0012%, far lower than the 0.1% seen in traditional gasoline-powered cars and trucks. That's nearly 100 times less! What's behind these EV fires? Damage to battery packs, issues with the battery management system, and even submersion in water, especially saltwater, can trigger thermal runaway. When an EV fire does occur, the high voltage battery packs burn intensely, with temperatures reaching 5,000°C. That's vastly hotter than the roughly 1200°C seen in internal combustion engine fires. These extreme temperatures release toxic fumes and gases that can also fuel explosions as the battery pack ruptures. Extinguishing an EV fire requires copious amounts of water, with estimates of 30,000 liters or more needed to fully extinguish and cool the battery pack. That's compared to just 1,200 liters typically needed for a gasoline car fire. Once extinguished, the contaminated water runoff becomes an environmental hazard. The burned vehicle itself poses additional risks, as smoldering inside the battery can lead to re-ignition for up to two weeks after the initial fire is put out. Proper handling and disposal protocols are critical. In summary, while electric vehicle fires grab headlines, the data shows they are statistically less likely to occur than fires in internal combustion engine vehicles. Still, their high-voltage batteries present unique risks and challenges for first responders and environmental safety. Understanding these threats, and planning effective response strategies, allows us to maximize the benefits of electric mobility while minimizing the risks. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

5 MAR 2024 · Timing can play a significant role in getting a good deal when buying a used vehicle. Here are some considerations to keep in mind regarding the best time to buy: Supply and Demand: Understanding the macro and micro cycles of supply and demand can help you determine the best time to buy a used vehicle. Macro factors, such as the overall economic conditions and events like the COVID-19 pandemic, can impact the availability and pricing of used cars. During uncertain economic times, such as a recession or financial crisis, there may be a higher supply of used cars as people downsize or sell their vehicles. This could potentially lead to better deals. Micro Supply: On a micro level, certain times of the year may have higher demand for vehicles, influencing supply and pricing. For example, May and June are often high-demand months as people and businesses prepare for financial year end and try and take advantage of possible tax breaks. Car dealerships offer promotions to boost sales before the end of the financial year. This increased demand can push prices higher. On the other hand, after April, rental companies often sell off their older vehicle inventory, while May and June tend to see higher trade-ins as people upgrade their cars. This increased supply can provide more options and potentially lower prices. It's important to keep in mind that these trends can vary based on location, market conditions, and individual circumstances. Therefore, it's recommended to do thorough research and monitor market trends in your specific area to determine the best time to buy a used vehicle. Additionally, it's essential to prioritize the condition, maintenance history, and overall suitability of the vehicle to your needs, rather than solely focusing on timing. A well-maintained and suitable vehicle can provide better value and reliability in the long run. Keep in mind that these factors are general observations, and individual circumstances can vary. It's always advisable to conduct thorough research and consider your own needs and budget when determining the best time to buy a used vehicle. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline