1 MAY 2024 · Growth is about more than profits and expansion — it’s also about how much your leaders at your dealership are investing in employee training, especially how to align training with customer needs and pain points.  On today’s episode, https://www.linkedin.com/in/durrancage/, Founder and CEO of https://www.linkedin.com/company/cage-automotive/, joins host Danielle Mills Walden to share his insights on the vital role of continuous learning and mentorship in next-level auto sales. Durran formerly worked his way up in the dealership from BDC to GSM, and attributes much of his success in coaching and consulting today to strong mentorship and training from his past dealership.   Join us as we discuss: - Misconceptions about BDC and internet teams — and strategies for evolving them - Leveraging data to boost customer retention - The power of video in attracting customers - Prioritizing customer education with EVs

17 APR 2024 · Being able to give an authentically inspiring answer to the question “Why?” is the mark of a true change-maker. The guests on today’s episode answer that very question in a way that will both invigorate and resonate with leaders in the world of auto dealerships. This week, host Danielle Mills Walden is joined by https://www.linkedin.com/in/fredrickl/ and https://www.linkedin.com/in/lou-ramirez-508246198/, the dynamic duo behind https://www.linkedin.com/company/carguycoffeepodcast/. Fred and Lou are committed to revolutionizing the dealership experience by emphasizing positive relationships between sales pros and customers — as well as encouraging leaders to embrace change and adopt customer-centric processes and mindsets. Both as individuals and as a team, they have so much to offer any dealership looking to better itself and its team.   Discussed in this episode: - What it means to be a true “solutionary” in the world of dealerships  - The qualities of a truly positive and lasting relationship with customers - How to overcome common barriers to positive change within dealerships - The role of accountability from the top down in shaping successful strategy

3 APR 2024 · No matter how much the landscape of sales and retail shifts, two things remain the same: consumers crave convenience, and employees crave steady guidance through industry changes. For the first episode of Leadership in the Dealership, our host Danielle Mills Walden talks with https://www.linkedin.com/in/bkramer1/, General Manager of https://www.carscommerce.inc/accutrade/ — who brings along all manner of insights about the role of tech solutions in the world of auto sales. Brian brings a belief in creating seamless and convenient experiences for consumers, as well as a commitment to seeing through such transformations and revolutions with effective leadership and careful planning. Join us as we discuss: - How key tech solutions have changed day-to-day operations at auto dealerships - The need for top-level buy-in during change management processes - Strategies for catering to evolving customer needs and preferences - The challenges ongoing shifts in vehicle valuations and aging inventory

2 APR 2024