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Customer Care and Retention expert Anne Miner, President and CEO of The Dunvegan Group shares her perspective on the importance of keeping satisfied customers and its role business success.
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12. Reflections on Success
13 FEB 2018 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on success with keeping satisfied customers.7m 38s -
11. Time Management
13 FEB 2018 · Allocating time effectively will help keep satisfied customers. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on the keys to keeping satisfied customers.4m 36s -
8. Applying Pareto
13 FEB 2018 · The Pareto Principle applies to customer care activities. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the wisdom of attending to the long-tail of 80% of customers as well as the top 20% of customers.4m 43s -
10. Master TeamWork
13 FEB 2018 · A siloed culture does not serve as effectively as one based on teamwork. Anne Miner, Founder & CEO shares her experience and perspective on the value of teamwork in keeping satisfied customers.4m 34s -
9.Followup
13 FEB 2018 · Following up on customer feedback is essential to success. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on the importance of follow up in keeping satisfied customers.4m 11s -
7. Balancing Customer Acquisition and Retention
24 JAN 2018 · There is a fine balance of company resources required to both keep satisfied customers and attract new customers. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on how to succeed.4m 36s -
6. Relationships
18 DEC 2017 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspectives on the importance of strong customer relationships in keeping satisfied customers.5m 25s -
5. Importance of Listening
22 NOV 2017 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the importance of listening to customers.7m 25s -
4. The role of Leadership
25 OCT 2017 · Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the critical contribution of leadership. #customersatisfaction #customerretention #dunvegan @anneminer #mobilizingleaders6m 30s -
3. Goals and Solutions
20 SEP 2017 · Anne Miner, Founder and CEO at The Dunvegan Group, shares her experience and perspectives on customer retention goals and solutions for keeping satisfied customers.6m
Customer Care and Retention expert Anne Miner, President and CEO of The Dunvegan Group shares her perspective on the importance of keeping satisfied customers and its role business success.
Information
| Author | Anne Miner |
| Categories | Business |
| Website | - |
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