18 FEB 2022 · Erica is the co-founder of Quantum Rise Talent Group and is a subject matter expert in L&D - we talk about Erica's career and the birth of Quantum Rise at the start of the pandemic and how progressive L&D practitioners embracing digital techniques have delivered exceptional results - Erica talks passionately about the industry, values and much more.

11 FEB 2022 · Lynsay McEwen - Head of Hosted Platforms at Sabio talks about Women in Tech and specifically in the contact centre technology / software environment. Lynsay shares her experiences and talks about why she is so passionate about leading the way for young women to get into technology and is very active in making this happen. An inspiring chat !

9 FEB 2022 · John has been on the podcast before in the first year and he is always a great guest, great views and insights on the industry and in this episode talks about Ascensos's expansion into South Africa and Turkey. We also talk about how we need to do a better PR job for our industry and also chat football !

2 FEB 2022 · James Hughes talks about one of his passions and that's for ensuring technology supports Agent mental health & wellbeing. We chat about Sabio's positioning here and also trends in the industry around attrition , absence and what other kpi's are important indicators when it comes to agent wellbeing. We also talk about James other passion - can you guess what it is ?

28 JAN 2022 · How did Chris empower the team on the Boris Bikes scheme ? What are the key things you must do to build great team spirit and what does Chris think about the future of our industry. We cover these and much more talking to industry expert Chris de Souza .

21 JAN 2022 · Episode #90 of Get out of Wrap is the kick off episode for a series of behind the scenes look at some exciting stuff going on at Sabio - and who better to give us that first look than the CEO Jonathan Gale. We of course chat about Jonathan’s career and there is a fascinating insight into the inception of Sabio and the birth of this important company in our industry. We get to hear about the convergence of the contact centre, CX and CRM, what does this mean and for who ? In a wide ranging insightful and entertaining chat Jonathan also talks about our industry, innovation, where Sabio have come from and where they are going. The first of what looks to be a really interesting series of chats.

14 JAN 2022 · From starting on the phones in Telemarketing to setting up Call Centres across Europe and running her own successful business Angella is a real role model. We talk about her journey and she shares great advice and insights. We also chatted about Angella's passion & activism for Equality, Diversity & Inclusion and how her own experiences shaped that and how we can be allies. Angella is rightly considered a subject matter and lovely human and I am sure after listening you will think so too.

18 DEC 2021 · Whilst working at a fairground style stall at Alton Towers giving teddy bears away a bit too freely David Harrison discovered the magic of customer service. Hear this and the rest of David’s story as a slightly introverted young man was catapulted into positions he thought he wasn’t ready for, yet thrived. David has led teams to 7 awards and talks passionately about leaving behind the command & control culture prevalent in a lot of contact centres to ones of purpose driven & trusted teams. I loved talking to David and he shares tips and insight throughout - this is a must listen/watch for; - anyone who wants their teams bought into a business & brand in profound ways - people who might be slightly introverted or who have been anxious - Leaders who want to engage front line teams in CX & CI - People who want to learn what it takes to win some great awards David also talks about the leaders who have had an impact on his career, fruit pastilles and Stoke.

3 DEC 2021 · I am so lucky doing the podcast as I get to talk to brilliant people and Sandrea is one of those. Sandrea shares her inspirational personal story and journey into our world of contact centres and shares her tips and current cutting edge world at Depop. I loved talking to Sandrea about the topics she is passionate about and Sandrea celebrates and leverages difference and diversity within her teams to deliver excellence. A brilliant guest I know you will love listening to this episode.

1 DEC 2021 · How do you become a more Emotionally Intelligent leader that leads with empathy ? In this episode myself and Chris discuss our experiences and offer some advice and tips.