13 MAY 2024 · In this episode of Crisis Management Tips, Antoine takes listeners through the role and power of active listening in crisis resolution. Active listening is not just about hearing words; it involves engaging wholly in the conversation, capturing the emotions behind the words, and offering insightful responses. The episode emphasizes its role in dealing with emotional distress in young people and its effectiveness as a co-regulatory tactic. Co-regulation involves managing one's emotions to help regulate others' emotions, and active listening is a crucial tool in this process. The aim is to understand the individual's situation thoroughly and respond in a manner that helps stabilize their emotional state, paving a way for them to resolve their crisis.
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