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Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune...
show more
Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.
show less
Conversations That Matter, a podcast from Uniphore
Conversations That Matter, a podcast from Uniphore
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B2B EQ - Tim Harris - Conversations That Matter - Episode #48
25 JAN 2023 · Uniphore is excited to launch its newest podcast B2B EQ! Check out this episode to learn more about what you can expect on B2B EQ.10m 30s -
2022 Best Of - Conversations That Matter - Episode #47
28 DEC 2022 · Joins us for a special episode of Conversations That Matter as we share a compilation of some of our most popular episodes from 2022.9m 23s -
Creating A Frictionless Funnel - Todd Unger - Conversations That Matter - Episode #46
21 DEC 2022 · Joining us for a LinkedIn live episode of Conversations That Matter is Todd Unger, CXO and SVP Marketing and Member Experience at The American Medical Association.30m 20s -
There’s No AI Without IA - Seth Earley - Conversations That Matter - Episode #45
14 DEC 2022 · Your chatbots are only as good as the information you give them, but how do you get the right data? On this episode of Conversations That Matter, we are joined by the Founder and CEO of Earley Information Science Seth Earley. Listen in as Seth answers hot topic questions on AI.36m 3s -
CX Mailbag - Mike Aoki - Conversations That Matter - Episode #44
7 DEC 2022 · On this episode of Conversations That Matter, we talk with the President of Reflective Keynotes Inc Mike Aoki. Mike debunks a cx myth, and answers questions from the community.32m 3s -
Successful CX Is Built On A Strong Employee Experience - Ivan Kotzev - Conversations That Matter - Episode #43
16 NOV 2022 · He's a CX savant who started as a call center agent and now finds himself as a Research Analyst at NelsonHall. Ivan Kotzev is the guest on this episode of Conversations That Matter.23m 39s -
Customer Experience Should Be in Everyone's Title and Responsibility
9 NOV 2022 · Without employee experience, there can be no customer experience. VP of CX at Epicor, Chris Warticki is the guest on this week's episode of Conversations That Matter.32m 28s -
Increasing Empathy In The Contact Center - Kevin Zyskowski - Conversations That Matter - Episode #39
2 NOV 2022 · Kevin Zyskowski, the Founder and CEO at CertainlyCX, joins the show to share his insights on the importance of negative feedback.32m 3s -
CX Nightmares - Call Center Life - Conversations That Matter - Episode #41
28 OCT 2022 · Real agents. Real call centers. Real crimes. Horror stories sourced from the internet directly from call center agents.10m 54s -
Developing Ex In Tandem With CX - Ben Motteram - Conversations That Matter - Episode #40
26 OCT 2022 · On this episode of Conversations That Matter, Ben Motteram, Principal of CXpert, joins the show. Ben shares his CX experience, and some ways companies can enhance their CX frameworks.21m 13s
Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune...
show more
Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.
show less
Information
| Author | Sweet Fish |
| Categories | Management , Technology |
| Website | www.spreaker.com |
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