What Loyalty Metrics & Feedback Do I Need? XCVI 5-Minute Lunch Lesson The Digital Brownbag - The Doctor of Digital™
Sep 11, 2021 ·
5m
Both close rate and churn rate will identify how your business is performing overall. However, when we incorporate our business experience metrics and our customer loyalty experience metrics, a much...
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Both close rate and churn rate will identify how your business is performing overall. However, when we incorporate our business experience metrics and our customer loyalty experience metrics, a much more robust picture comes to life. When churn is gradually increasing two percentage points of the six months, we can now look at our NPS scores to check on their performance.
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