Adam Cherrington is joined by Carrie Kozlowski, COO and Co-Founder of Upfront.

Carrie started her career on the clincial side as an occupational therapsist. As such, she got to see patient experience 1-to-1 as well as through transitions of care. She saw gaps in care and communcation, and wanted to make a difference in patient care to set them up for success.

The discussion is on how to leverage technology to create transitions in care that simplify and improve workflows and scalability so care can become frictionless. Upfront's goal is to transition from patient engagement (reaching out to patients) to patient activation (patients are empowered and active in acheiving their health goals). Patient participation is important to diminish the issues in those transitions of care. Healthcare still doesn't know how to capitalize on consumer data and expertise as well as some other industries.