Last week I went to the post office to purchase stamps. Ahead of me was a woman mailing a package. As the worker tended to the customer, the woman, engaging in a cell phone conversation, curtly responded as necessary. The mail person was becoming agitated. Rudeness is rarely well received yet she managed to maintain her professionalism. Oblivious to her behavior, the woman concluded their transaction and left. This was a perfect opportunity for me, I thought.

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