Our guest this week is Bob Ferrari of White Glove Chimney & Air Duct of Redding California. Bob will share with you his story of the change in his own business over the years after he got involved in a MIX group and from there enlisted the coaching services of Ellen Rohr and Al Levy. But Bob has also developed a significant way of training people and is not a part of the CVC Coaching Team that will be presenting on-line courses and also traveling the US to do in-house training for industry members. To get in touch with Bob contact him at Bob.Ferrari@cvccoaching.com