To improve customer service performance, you’ll need to take action. So what can you learn from the story of Battle of Britain pilot, Wing Commander Jack Rose, that’ll help you improve customer service in the workplace?In the first episode of a series on lessons learned, you'll hear how a decision by Wing Commander Jack Rose showed that good preparation and taking swift action are critical steps for improving service performance.See this episode's show notes at https://www.priceperrott.com/our-thinking/podcast/9-scramble-for-service-improvement