S2 Ep3 - How to turn support into strategic advantage - Part 1
Feb 7, 2022 ·
36m 12s
Despite being at the center of the customer experience with a product, application support is underleveraged when it comes to its role in delivering service excellence. In part one of...
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Despite being at the center of the customer experience with a product, application support is underleveraged when it comes to its role in delivering service excellence. In part one of this two-part series, we speak with Oracle SVP for Applications Service Excellence Maz Songerwala to get under the hood on how to strategically leverage support in delivering service excellence.
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