Rahim needs to complain about a poor hotel conference experience.
The finger food was stale and the equipment was faulty. Can Rahim negotiate some compensation for his company? Also, if you wanna read along, you can find the transcript for this episode here: https://bit.ly/talking-on-the-job-s1e3

Learn more in the Babbel lesson - “Business English: Competencies - Course 8: Negotiation”.

You can follow this link to the book mentioned in the podcast - “Getting to Yes!” by Roger Fisher and William Ury: https://bit.ly/book-getting-to-yes

Key vocabulary:
dongle - a portable internet modem
canapés - bite-sized snacks
discount - a deduction from the usual cost
faulty - having faults or defects