What changes would you make with 2020 hindsight? This episode has four action steps to help you create your personal, professional and operational development plan for the year, by learning lessons from the past.We’ll talk about what’s been covered in the first ten episodes of the service first® podcast, and how you can use these insights to develop your plans for the year ahead.A new year is a good time to reflect on your progress and personal development, to make sure you’re using experience to stay on track. It’s a time to look forward and tackle what’s coming in the year ahead, guided by the experience of yourself and others.So let’s look forward to creating your plans for the year – and we’ll start by learning from looking back at 2020, with help from the service first® podcast.