Today we talked with Marc from Customer Follow Up, Inc. I was introduced to Marc a few years ago when I was invited to speak at www.tips-club.org. TIPS is one of the oldest Networking Clubs in State College, so if you’re in search of NUMEROUS local businesses from a wide array of areas, definitely start with this website!
Marc’s business was started by himself and his lovely wife Tracy in 1997. CFU helps businesses provide the level of service that impels their customers to give them more work and refer others. It was very insightful to listen to his views ranging from “why you start a business” to “how to make the business grow.” And ALWAYS having the mentality of “Customer First.”

We also discuss a charity bike ride that he and his daughter Ali started. It’s called BIKING FOR FIRST RESPONDERS MENTAL HEALTH. Marc will set out from Pittsburgh at the end of this Month annually and ride 150 Miles to Maryland, in 1 day on the Great Allegheny Passage. To learn more about this or to make a donation to this amazing cause visit https://www.gofundme.com/f/biking-for-first-responders-mental-health.

Also check out Ali’s website http://Onthejobandoff.com She’s written books on this, there’s a blog, a podcast and multiple other resources all geared towards the Mental Health of the Brave Men and Women that put their lives on the line daily! She also travels the Country speaking to First Responder groups, so if you or someone you know is a First Responder, this is definitely worth checking out.
Hearing Marc’s story of this ride is amazing and he hopes to make it grow annually, and possibly get more participants.

On a personal note for myself: Marc and I met on a chance encounter here in Happy Valley, he is the absolute definition of the kind of folks you hope to meet in your lifetime. Then I’ve had the pleasure of meeting his Lovely wife Tracy and it made it even better! These two have been so nice to me and The Trapper in just the few conversations we’ve had when I’m in his neighborhood and stop by. Today was wonderful to get to chat a bit longer and to be able to share this conversation.
And if I could ramble one more thing of praise to this wonderful family….if you’ve ever seen that big Star that is lit up high in the trees for the entire Valley to see…Marc hung that in a tree in his front yard!

So check out his business, check out his daughters website, and click on the link to support this AMAZING fundraiser.
I hope you enjoy this chat as much as I did having it, such a pleasure.