Kenya’s phone regulator, the Communications Authority of Kenya, has slapped Airtel and Telkom Kenya with warning notices and fines for failing to meet quality of service standards.
The CA regularly tests mobile networks against benchmarks for call success rate, internet speed, and coverage.
To be considered compliant, networks must score at least 80% on these key performance indicators.
In the latest report covering June 2023, Safaricom, the market leader, exceeded expectations with 90%, but Airtel and Telkom significantly missed the mark with 79% and 65%, respectively.