Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss:

- How she got into customer success.

- How the field of customer success got its start, just 25 years ago.

- Common misconceptions about the field.

- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.

- What the On Deck Customer Success program will look like and who it is for.

- How customer success professionals can grow in their careers and how the field is evolving.

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