Healthcare Providers Take Cues from Consumer Expectations to Improve Patient Experiences
Apr 22, 2019 ·
36m 23s
The next BriefingsDirect healthcare insights discussion explores the shift medical services providers are making to improve the overall patient experience. Taking a page from modern, data-driven industries that emphasize consumer...
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The next BriefingsDirect healthcare insights discussion explores the shift medical services providers are making to improve the overall patient experience.
Taking a page from modern, data-driven industries that emphasize consumer satisfaction and ease, a major hospital in the New York metro area has embarked on a journey to transform healthcare-as-a-service.
To learn more about the surging importance and relevance for improving patient experiences in the healthcare sector using the many tools available to other types of businesses, we are joined by Laura Semlies, Vice President of Digital Patient Experience, at Northwell Health in metro New York, and Julie Gerdeman, President at HealthPay24 in Mechanicsburg, Penn. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. [Sponsor: HealthPay24.]
show less
Taking a page from modern, data-driven industries that emphasize consumer satisfaction and ease, a major hospital in the New York metro area has embarked on a journey to transform healthcare-as-a-service.
To learn more about the surging importance and relevance for improving patient experiences in the healthcare sector using the many tools available to other types of businesses, we are joined by Laura Semlies, Vice President of Digital Patient Experience, at Northwell Health in metro New York, and Julie Gerdeman, President at HealthPay24 in Mechanicsburg, Penn. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. [Sponsor: HealthPay24.]
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| Author | Dana Gardner |
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