Trust is not a prerequisite for communication...it is a byproduct of communication! How we navigate through our most challenging conversations determines our impact, our influence and even our legacy. Discover the skills you can use to create stronger communication with The Glasers. The Glasers latest book, Be Quiet, Be Heard: The Paradox of Persuasion, is in its fifth printing. Learn more about the Glasers by visiting www.theglasers.com.