In Episode 3, Ken examines how commercial airlines and airports respond to aviation disasters in regards to the family members associated with the victims of a crash. Ken assesses what the family response protocols were prior to and subsequently following the Aviation Disaster Family Assistance Act of 1996. Jennifer Stansberry Miller, the Founder and President of Connections, a Disaster Resource Consortium, joins Ken on the show to discuss her brothers death in the crash of American Eagle Flight 4184 and how she became a critical contributor to the ADFAA.