host Brian Ankney discusses with James Christian from Centaur Technology Advisors the concept of an IT concierge service. James explains that their service stems from frustrations with traditional IT vendors, leading them to partner with around 300 different organizations to provide tailored IT solutions for clients. This service includes sourcing the best IT providers for clients' specific needs without any extra cost to the clients, as they are compensated via commissions from the providers. James emphasizes the importance of acting as a client advisor and bringing a wealth of experience to help businesses, particularly car washes, utilize technology to become more scalable and efficient. They support businesses in managing their IT solutions and relationships with providers, aiming to make IT concerns less burdensome. James also highlights their role in aiding with internet setup for new locations, ensuring ongoing connectivity, and addressing cybersecurity threats. He notes the significant cost savings they can find for businesses during acquisitions by standardizing and consolidating IT services.