Ep. 39 | Build Trust with your Audience - Part 1 of 2. - Dr. Matt Champagne
Jun 21, 2022 ·
28m 6s
Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What...
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Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What is the "autopsy approach" to gathering feedback? Why should I "close the loop" with my participants? How did the Net Promotor Score become "a scourge upon this world"?
Shoutouts and References: The Survey Playbook by Dr. Matt Champagne; Purdue University, Net Promotor Score
Host: Mark Suroviec, M. Ed. | Owner and Founder of WorkPlay Solutions
Guest: Dr. Matt Champagne | Survey Expert, University Professor, Technology Visionary, Speaker, and Entrepreneur
https://matthewchampagne.com/
Special resource just for listeners of this podcast. You can download the "9 Principles of Customer Feedback" here https://matthewchampagne.com/workplay
For more info, visit www.workplaysolutions.com or email mark@workplaysolutions.com
Follow us on Facebook: WorkPlaySol
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Shoutouts and References: The Survey Playbook by Dr. Matt Champagne; Purdue University, Net Promotor Score
Host: Mark Suroviec, M. Ed. | Owner and Founder of WorkPlay Solutions
Guest: Dr. Matt Champagne | Survey Expert, University Professor, Technology Visionary, Speaker, and Entrepreneur
https://matthewchampagne.com/
Special resource just for listeners of this podcast. You can download the "9 Principles of Customer Feedback" here https://matthewchampagne.com/workplay
For more info, visit www.workplaysolutions.com or email mark@workplaysolutions.com
Follow us on Facebook: WorkPlaySol
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| Author | Mark Suroviec, M.Ed. |
| Website | - |
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