How to Create a BDC Agent Scorecard
Feb 14, 2024 ·
42m
Dive into the heart of dealership dynamics with the latest episode of the DrivingSales Defining Leadership podcast. Join hosts Bart Wilson, J.D. Mixon, and Craig Wilson as they unravel the...
show more
Dive into the heart of dealership dynamics with the latest episode of the DrivingSales Defining Leadership podcast. Join hosts Bart Wilson, J.D. Mixon, and Craig Wilson as they unravel the essential components of a successful Business Development Center (BDC) through the lens of leadership and strategic management. This episode zeroes in on the transformative power of scorecards for BDC agents and the pivotal role they play in dealership operations.
Our experts dissect the intricacies of BDC metrics, from appointment settings to CRM task completion, offering a treasure trove of insights for dealerships eager to refine their approach and skyrocket their success. As you listen, you'll discover the delicate balance between performance indicators and the art of effective scorecard implementation. Whether you're a seasoned dealership manager or just stepping into the world of automotive sales, this episode is your roadmap to enhancing your BDC team's efficiency and impact.
Chapter List:
0:00 - Introduction
0:36 - Importance of BDC Scorecards
1:09 - Key Metrics for Success
3:12 - Performance Indicators Debate
9:09 - Scorecard Implementation Strategies
14:31 - Enhancing BDC Operations
19:19 - Wrap-Up and Closing Remarks
Be sure to Like, Share, and Subscribe to our channel to stay in the loop.
Learn more at www.DrivingSales.com
Maximize Performance: The right management processes will close more deals and keep guests coming back. Drive more volume, gross, and CSI without more marketing or inventory expenses.
Strengthen Culture: Execute your processes more consistently by automating your people strategy, training consistently, and holding your team accountable.
Increase Retention: Stop the revolving door by providing new employees with career visibility, professional training, and a path to succeed from day one.
Accelerate Growth: Ramp up new employees from new-hire to top-performer much faster with our automated orientations and career mapping. Get your employees producing quickly!
show less
Our experts dissect the intricacies of BDC metrics, from appointment settings to CRM task completion, offering a treasure trove of insights for dealerships eager to refine their approach and skyrocket their success. As you listen, you'll discover the delicate balance between performance indicators and the art of effective scorecard implementation. Whether you're a seasoned dealership manager or just stepping into the world of automotive sales, this episode is your roadmap to enhancing your BDC team's efficiency and impact.
Chapter List:
0:00 - Introduction
0:36 - Importance of BDC Scorecards
1:09 - Key Metrics for Success
3:12 - Performance Indicators Debate
9:09 - Scorecard Implementation Strategies
14:31 - Enhancing BDC Operations
19:19 - Wrap-Up and Closing Remarks
Be sure to Like, Share, and Subscribe to our channel to stay in the loop.
Learn more at www.DrivingSales.com
Maximize Performance: The right management processes will close more deals and keep guests coming back. Drive more volume, gross, and CSI without more marketing or inventory expenses.
Strengthen Culture: Execute your processes more consistently by automating your people strategy, training consistently, and holding your team accountable.
Increase Retention: Stop the revolving door by providing new employees with career visibility, professional training, and a path to succeed from day one.
Accelerate Growth: Ramp up new employees from new-hire to top-performer much faster with our automated orientations and career mapping. Get your employees producing quickly!
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