We're privileged to experience the tech revolution firsthand, but we often overlook tech advancements like remote technical support. When your computer stops working, a professional can now fix it remotely from anywhere. This week, Gerry interviews Ted Werth, founder of PlumChoice, which revolutionized the tech industry by offering 24/7 remote repair and support for digital devices in 2001. Ted recounts his experience in transforming home computer services and shares valuable insights on digital transformation.