Anna Counselman views operations through the lens of the customer – that is, understanding the customers’ pain points and ensuring solutions make it onto the product and engineering roadmap.
It’s all about uncovering how to make your product or service better by rallying the relevant teams—product, engineering, and ML—around the single goal of empathizing with the user and solving their problems.
As the Co-founder and Head of People & Operations at Upstart, Anna Counselman knows this process intimately. She shares how Upstart approaches product development and navigates the new era of hybrid work.
We discuss:
Anna’s journey to Upstart
The importance of understanding the customer problem in creating cohesive product and operations teams
Innovative approaches to hybrid work
Key lessons learned from Google


To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
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