In this episode of the Community Check In, Dr. Mark Brown, Senior Medical Director at Excellus BlueCross BlueShield, explores unconscious bias in healthcare. Dr. Brown sheds light on the roots of bias, its impact on patient care and practical steps for both individuals and institutions to address and mitigate its effects. He discusses how to recognize and challenge biases in healthcare interactions, and how Excellus BlueCross BlueShield is actively working to combat unconscious bias through employee resources, diversity training and initiatives prioritizing member experiences.