Automotive is always changing and no one knows that better than Sutherlin Automotive Vice President of Fixed Operations, Chris McPhillips! Chris talks extensively about the customer experience, his passion for helping others realize their goals, and how listening has helped him achieve his dreams in the automotive business. Plus he shares his thoughts on process improvement, hiring and retention, and the high standards he holds himself and his employees to. It’s a fascinating and insightful conversation we’re having, don’t miss it!

CHECK OUT WYNN'S! In 1939, Wynn’s created the Automotive Performance Chemicals segment. Since then, Wynn’s has continued to provide professional service facilities with the highest level of support, innovation, performance, and profitability. Support those who support us: https://www.wynnsusa.com

GET TRANSPARENT WITH REPAIRPAL We are so grateful to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot topic in the industry right now, and RepairPal does it best. Check them out at: https://repairpal.com

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #solutions #dealership #fixedoperations #sales