In this month's Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center management and best practices. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. Learn how to stay on top of things when your call center agents have to deal with a high call and email volume and upset customers. Find out what essential tools you need to give your call center agents the ability to shine in their job.