Today it’s just Gabe sharing an interesting experience he had this past week through which he learned some useful lessons. Sometimes leaders can go over a line with how they treat other leaders, which is exactly what Gabe witnessed recently and discusses. We cannot be successful without the various moving parts that make up a business, such as the technology and operations team, or the customer service team. Being able to communicate effectively is essential to overall company harmony and growth.

Working through a customer transformation project with a company 0:51
A bit of advice for all operations professionals 1:25
Structure and process 4:06
Solving a problem together 8:31

“This is not a problem that can be solved just by an ops person. This cannot just be solved by a CX person. You really need the combination to come together and see if they can map this out in a way that doesn’t feel so disjointed.” 8:41