Better Customer Experience Through Data Science
Jul 2, 2019 ·
26m 29s
Want to know just how important great customer experience is to your bottom line? In this episode we take a deep dive into some of the facts and figures behind...
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Want to know just how important great customer experience is to your bottom line? In this episode we take a deep dive into some of the facts and figures behind what really drives great customer experience. The guys go over a pile of research that shows just how important it is to make sure your customers walk away amazed and delighted with your service or product.
Research shows that investing in customer experience initiatives has the potential to double your revenue within 36 months. Think about that for a moment. That one statement can change your entire business!
On this show we cover how you can reduce churn, no matter what business you are in. We also go over some facts about negative experiences and how to recover from them.
This episode has lots of data behind it, so we will be posting it links to all the research on our site tagteamup.com/32
show less
Research shows that investing in customer experience initiatives has the potential to double your revenue within 36 months. Think about that for a moment. That one statement can change your entire business!
On this show we cover how you can reduce churn, no matter what business you are in. We also go over some facts about negative experiences and how to recover from them.
This episode has lots of data behind it, so we will be posting it links to all the research on our site tagteamup.com/32
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