Alicia Butler Pierre’s career in operations began 25 years ago as a chemical engineer in several chemical plants and oil refineries in her native Louisiana. Her passion is in designing processes that help people, places and things flow more efficiently. Alicia is the Founder and CEO of Equilibria, Inc., an 18-year-old operations management firm specializing in business infrastructure for fast-growing companies. Her company is currently the world’s largest and most comprehensive repository on business infrastructure for small businesses.

It is at Equilibria where she invented the KasennuTM system for business infrastructure
and software by the same name. She has since successfully applied this system in over 30
different industries and counting. Alicia has a B.S. in Chemical Engineering from Louisiana
State University and an MBA from Tulane University.

Her ability to blend scientific, business, and mathematical methodologies to solve complex
operational problems enables her to bring a unique, tactical, and realistic perspective to
her clients, who have also included larger organizations like The Coca-Cola Company,
Lowe’s, The Library of Congress, and Shell Oil Company.

She was appointed by the Indian-based Women Economic Forum as the USA Chair of the G100’s Micro, Small, and Medium Enterprises sector. In 2023, the Process Excellence Network recognized her as a Top 50 Global Thought Leader in Operational Excellence. Alicia also holds a Lean Six Sigma Black Belt certification and has produced over 600 original articles, podcast episodes, case studies, videos, and white papers in the areas of business infrastructure, process improvement, and operational excellence. Combined, her content has over a million views across various online platforms. She teaches Lean Principles to students globally as an adjunct instructor at Purdue University.

Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast – a show
that ranks in the top 2% in the world with listeners in 68 countries. She’s also the author
of the two-time Amazon bestseller, Behind the Façade: How to Structure Company
Operations for Sustainable Success. Her book debuted on Amazon as the #1 New Release
for business books in the Production and Operations category. Committed to doing the
right things the right way, Alicia's mantra is "to leave it better than you found it."

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