You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience.   In this episode, I interview Stacy Sherman, the Head of Customer Experience & Employee Engagement at Schindler Elevator and the Founder at DoingCXRight, about the EX/CX intersection.    Stacy and I chatted about:   - The role of video in EX and CX communication (one of my favorite topics)   - The heart and science approach to interest in CX   - Why Stacy spends nights and weekends on elevating the customer-centric culture    Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.