117. Your First 30, 60, and 90 Days In a CX Role w/ Jeff Breunsbach
Jan 19, 2021 ·
48m 10s
What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening. In this episode,...
show more
What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening.
In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.
What we talked about:
- The relationship between customer experience, community, and customer success
- The vision underlying Gain Grow Retain
- The first 90 days in a new CX role
- Creating a peer-to-peer community
Check out this resource we mentioned during the podcast:
- The Gain Grow Retain Podcast
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
show less
In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.
What we talked about:
- The relationship between customer experience, community, and customer success
- The vision underlying Gain Grow Retain
- The first 90 days in a new CX role
- Creating a peer-to-peer community
Check out this resource we mentioned during the podcast:
- The Gain Grow Retain Podcast
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
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