While it may seem simple, member and employee experience is a difficult prospect to manage. There are many personalities, wants and needs to balance.  
By taking the time to spend time with people to hear them, understand their perspectives and walk the journey of finding their needs, you build a roadmap of creating a culture that translates to satisfied employees who connect with satisfied members.  
Hear our conversation with Jason Champion, Director of Member Experience at NRTC:
Why using employee Enneagrams will change the way leaders communicate
How Jason fell into working in customer experience from sales
What NRTC did to revolutionize member experience during COVID
Where to focus on employee and member experience    


More information about Jason Champion and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/jasonchampion1/ 
Company Website: https://www.nrtc.coop/ 
Other Relevant Links: The Enneagram Institute, John Gates on LinkedIn, Posie Fields Flower Farm, Chick-fil-A  


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