1. Digitization and eCommerce

Small businesses that are ‘bricks and mortar’ operations will need to embrace the technological world and maximize their product awareness by establishing an online presence

2. Artificial Intelligence and Website Integration

Website chatbots are instantly popular with online businesses, and small businesses can leverage them by integrating artificial intelligence with their eCommerce digital platforms.

3. Customer Experience and Customer Service

A happy and satisfied customer will become a repeat customer and will likely recommend your small business to friends, family, and co-workers.

4. Sustainability and Eco-Friendliness

The millennial generation and their younger associates are the most vocal regarding these subjects, and they are demanding climate change action from governments.

People who should listen to this show are entrepreneurs, marketers