Whether your staff is in the office or working remotely, understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, build more productive teams and improve our relationships with co-workers, clients and customers.


Episode Highlights
- Empathetic companies outperform competitors by 20%
- Empathy creates the environment for a more engaged workforce
- Empathy is essential for creating a positive and productive workplace environment
- Empathy and accountability go hand in hand
- There are 3 different levels of empathy:
-- cognitive: ability to understand how a person feels and what they might be thinking makes us better communicators
-- emotional: ability to share the feelings of another person (helps build emotional connection)
-- compassionate: ability to go beyond simply understanding & sharing (move us into action-like taking a meal when someone dies)


Original podcast theme music by Lance Keltner. https://www.youtube.com/user/lancekeltner This episode of the #FeelingsMatter Podcast was recorded at MSR Studios in Saint Paul, MN and produced by Kel Skonberg of Mossy Stone Media. Copyright 2022, all rights reserved. No reproduction, excerpting, or other use without written permission.

This episode is sponsored by
Mindful Appy, the only software suite for the Net Emotional Index
https://mindfulappy.com/

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