Today the CEO and founder of Be ExtraOrdinary Incorporated and CX Transformation Executive Leader, Carrie S. Lemelin, is joining us. The best way to prepare for and help with problems your customers face is to listen to them. Just being human and being able to say sorry makes us seem more like people rather than robots, which will bode well with the customer.

Carrie’s background 1:02
What to be measuring 4:55
Getting digital 14:20

“Actually the biggest gift a customer can do for you is to complain. Your customers that have the loudest voices mean they’re the most angry and those are the customers that have the real good information so that you can actually make a turn-around.” 5:48

https://www.linkedin.com/in/carolynlemelin