In this episode of Customer Service Secrets, we talk with Shep Hyken, a customer service/experience expert, keynote speaker, and Time’s best selling author. He talks to us about his concept of the Cult of the Customer. He talks about treating customers so well that they become fanatic evangelists who preach your good name. We talk about how to achieve this level of customer satisfaction, one of the best ways is consistency. Join as we dive deeper into this topic and learn how to apply it.

Why the word Cult? 2:34
Consistency 9:19
Changing Tradition 15:00
Setting Your Company above others 21:20

“The Cult of the Customer is all about people who are fanatical about taking care of their customers, both internal and external… Ideally doing such a great job that these customers become evangelists.” 4:15