Here are three quick ways to better assess what people are saying with their faces and emotions (aka facial coding). Pay attention to engagement, the camouflage smile, and the two-sided impact of fear. 
The face is the only place in the body where the muscles attach right to the skin. Most of us aren’t aware of what we’re giving away. 
In the next episode of our Human-Centered Communication expert series (which originally aired on August 17, 2021), Steve Pacinelli and I interview Dan Hill, PhD, President at Sensory Logic, about emotional intelligence and facial coding. 
Dan spoke with us about:
How to imbue a mission into work for employee retention
Why contempt and sadness can be dangerous emotions
What to do to raise our emotional literacy
How Steve Jobs illustrates the positive and negative sides of anger
Why emotions stand apart from the rational parts of the brain  


Check out these resources we mentioned during the podcast:
Dan Hill, PhD (LinkedIn) 
Sensory Logic 
Grand Performance  
Episode 75: Emotional Intelligence and The Power of Faces  


Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. 
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.