Difficult clients are part of the cost of doing business. Most often, they’re difficult because they’re unhappy with the service you’ve provided. Sometimes, they could simply have a personality that clashes with your company values or they have expectations that are way out of whack with reality. Sometimes, they are simply a bit too odd.

When you’re faced with a difficult client in your service business, it can be hard to know what to do.
On the show this week we discuss the topic with a professional in the field as she shares useful tips on how to solve the problem.
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