00:00
13:46
Making simple word changes while talking to another person can have a significant effect on how that person hears and responds to you. Speaking from your point of view is a great way to avoid getting a protect and defend response when talking about sensitive subjects. Listen to this episode and find out how to modify your approach for a more positive outcome.
Making simple word changes while talking to another person can have a significant effect on how that person hears and responds to you. Speaking from your point of view is a great way to avoid getting a protect and defend response when talking about sensitive subjects. Listen to this episode and find out how to modify your approach for a more positive outcome. read more read less

4 years ago #business-communication, #customer-relationships, #executive-presence, #leadership-skills, #relationship-building, #sales-relationships