Service, or at the least, GOOD service is becoming something of the past and we are not sure why. Joel & Sharen discuss a very bad experience with GE Appliances of Delaware that happened recently that unfortunately is a mere reminder that the service industry is going South. Also, who knew that breakfast really is not the most important meal of the day, karma visits a poacher and we crown a new hero on HonorThyHeroes and a new Wombat of the Week! Come on in, the water is great!

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