Leveraging AI to Power Your Contact Center | Aarde Cosseboom and Vikas Bhambri

Leveraging AI to Power Your Contact Center | Aarde Cosseboom and Vikas Bhambri

0 0 5 months ago
Today we have special guest Aarde Cosseboom, Senior Director of Technology and Product for Global Member Services for an E-Commerce company called Textile, and Vikas Bhambri, SVP, Sales and CX at Kustomer, 20 year CRM Contact Center Lifer. We discuss how AI and self-service bots can be utilized to solve issues in customer service. Bots are evolving and they need to be able to move from one platform to another, such as from your website to email, whatsapp, facebook, etc. The new term for this ... See More

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