The Five Key Elements That Drive Customer Experience | Mary Drummond, CMO, Worthix

The Five Key Elements That Drive Customer Experience | Mary Drummond, CMO, Worthix

0 0 9 months ago
In this episode of Customer Service Secrets, Gabe talks with Mary Drummond. Mary is the CMO at Worthix, a customer survey company, and the host of a podcast called The Voices of Customer Experience. Mary has a wealth of knowledge on customer experience, exploring what the term "customer experience" should mean, and what we're missing within our current definition. Tune in to learn how social proof and brand identification fit into customer experience and learn five key factors ... See More

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