How the Global Pandemic is Affecting Customer Service Organizations | Andrea Paul and Vikas Bhambri

How the Global Pandemic is Affecting Customer Service Organizations | Andrea Paul and Vikas Bhambri

0 0 5 months ago
The COVID-19 pandemic is fast-tracking the digital transformation and has changed the way customers interact with businesses, forever. Today, we welcome Andrea Paul, Director of Research at Kustomer, and Vikas Bhambri, SVP sales and CX at Kustomer with more than 20 years in the CRM Contact Center world, to discuss the effects of these challenging times for customer service organizations. Andrea and her team went out and surveyed CX professionals across a variety of industries to understand how ... See More

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