41: Leadership from the Front Line

41: Leadership from the Front Line

0 0 9 months ago
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How one employee took me from meltdown to gratitude and the amazing story that followed. #BeLikeWilliam

In this episode, I share how a front line employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make that executive decision and should be a model for all companies to strive for.

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