This week Clint has a conversation with Richard Boyatzis, a Distinguished University Professor of Case Western Reserve University. He is one of the world's leading experts in leadership development and emotional intelligence. Richard's research on human behavior has revolutionized management education and helped create a new industry of consultants, researchers, and coaches. In part one, Richard talks about why leadership and management is so difficult, why we're hardwired to pick up the emotions of others and why people chase the wrong things when they try to reduce the amount of stress in their life.