How To Prevent A Verbal Escalation?
May 19, 2021 ·
3m 42s
To prevent a verbal escalation, you can start by: - Maintain a structured and adequate environment. - Avoid confrontation. - Know the concern of the person who attacks you. -...
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To prevent a verbal escalation, you can start by:
- Maintain a structured and adequate environment.
- Avoid confrontation.
- Know the concern of the person who attacks you.
- Offer realistic alternatives.
- Redirect attention to another topic or activity.
- Show empathy and support the patient by identifying demands and feelings.
Find out more in this podcast.
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- Maintain a structured and adequate environment.
- Avoid confrontation.
- Know the concern of the person who attacks you.
- Offer realistic alternatives.
- Redirect attention to another topic or activity.
- Show empathy and support the patient by identifying demands and feelings.
Find out more in this podcast.
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