How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.
In this podcast, we discuss:
IT modernization at the USPTO
IT modernization challenges in the federal government
Information technology procurement and IT agility
IT modernization and the cloud environment
Culture change and IT modernization
IT modernization and talent management
Using IT modernization to improve customer experience
RPA and IT modernization
Business transformation and IT modernization
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/cio-playbook-it-modernization
